Our most important principle is 'learner first' - putting the needs of people we work with at the heart of decisions.
Managing the quality of programmes, tutors, materials and the support we provide is a vital, ongoing process that means continually improving what we do and how we do it.
Our second principle is 'share and learn in return'. This means each Academy hub develops products and standards to meet local needs whilst also drawing on the work of our international hub network, with quality assurance from the core team.
How we measure quality
Our core team operates a Centre of Excellence, based in Scotland, managing quality across our international hub network.
As an Institute of Leadership and Management (ILM) Centre offering accredited qualifications linked to local Credit and Qualifications Frameworks, we are subject to stringent quality control and learner management processes.
- We also use the European Framework for Quality Management (EFQM) to develop, deliver, review and learn from the work we do.
- We evaluate all our programmes using the Kirkpatrick Training Evaluation Model, and against our own Theory of Change.
- Long term independent analysis is provided by the Training & Employment Research Unit, Glasgow University.
- Quality Scotland has recognised us as 'Committed to Excellence'. This means that our approach to quality management is embedded within our working practices and is making a continual impact.
- We have a dedicated Quality Manager and Academic Board who oversee product and organisational development and ensures that continual improvement is part of our organisational culture.
My senior managers see a positive change in me and my awareness and style. I now have more confidence in my ability as a leader.