How to Say No Without Offending Anyone

This week we are focusing on the topic of assertiveness.

Assertiveness is a skill regularly referred to in social and communication skills training. Being assertive means being able to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong'.

Most of us have an innate desire to please, which can often lead us to say yes to things we would rather say no to. Although a positive ‘can-do’ approach seems to be the best way of getting ahead, saying yes to everything can have a negative impact on work and health.

Today’s spotlight talks about the polite refusal, how to say no occasionally, while still appearing enthusiastic and maintaining positive relationships either at work in your personal life.


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When was the last time you found yourself in a situation where felt you could not say no, and how did this impact you? Which of these top tips do you think you could apply to future situations to help you politely say no in the future?

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